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FAQs

 

PRODUCTS

SHIPPING & RETURNS

LOYALTY PROGRAM

GENERAL 

 

Products:

WHY SHOULD I GO SOLID?

So why should you get your hands on these little nuggets of goodness? Simple. Our bars are:

Kind to your body

Our bars contain little or no preservatives and oodles of pure ingredients like coconut oil, cocoa butter, kiwifruit seed oil and essential oils. We’ve got bars for oily, dry and sensitive skin & hair types. If you’re not sure where to start, check out the Which Bar? guide (below) or contact us.

Kind on your wallet

Solid bars last up to six times longer (depending on the product) than bottled products because they’re super-concentrated. You add the water – not us. Some of our customers have made a single bar last for up to twelve months!

Kind to the environment

We use biodegradable ingredients and wrappers so our solid bars leave no trace. Use it up, enjoy it and wash away the dissolvable wrapper. No bottles, jars, lids and pump dispensers to throw away.

Kind of amazing!

The smell, colour and feel of our solid hair, body and massage bars has to be experienced. From the sharp lemony Saint Clements to the smooth vanilla Wonderbar, there’s a delicious natural flavour for everyone.

Try them and put us to the test. We have a 100% money back guarantee- if you don't like your bar for any reason, send it back to us within 14 days for a full refund.

 

HOW DO I CHOOSE WHICH BAR?

Have a look here.

 

HOW DO I USE A BAR?

To a lot of people it's a foreign concept which is why we have prepared videos for most products (available on our Youtube channel or on each product page.)

To use a shampoo bar, simply slide it down wet hair 3-4 times, lather with hands and rinse.

Same with a conditioner bar. It may feel like nothing is on your hair after using a solid conditioner, but the magic happens when you rinse. 

For face/body bars to be used when wet (like Superstar) use it like an ordinary soap bar on wet skin and face by rubbing it directly on wet skin or into your hands. 

Solid massage/moisturisers, simply melt a little inbetween hands and rub on skin. 

 We also have videos:

 

DO YOU USE PRESERVATIVES?

In a few bars, yes. It is required as they are full of delicious oils, butters and extracts, when they get wet they can harbour micro organisms. (Our chief formulator is a Microbiologist.) We use two systems that are 100% safe, ecocert approved and very effective.

 

WILL YOUR SHAMPOO BARS STRIP MY HAIR COLOUR?

Absolutely not, they are pH balanced which prevents this from happening. They won't prolong your colour, but they will not strip it either.

 

Shipping & Returns:

HOW MUCH IS SHIPPING?

Orders within New Zealand:

Orders over $60 are free.

Nationwide courier $8 (2-3 days.)

 

Orders to Australia

Orders over $60 are free.

Tracked- $10.50 (3-6 days.)

 

International:

(Mixed carriers.)

$10 USD tracked anywhere in the USA

$12 CAD tracked anywhere in Canada

$15 USD anywhere else in the world.

 

CAN I PICK UP?

Absolutely! We have a store at  (see the map here) and you are more than welcome to select 'pick up in store' when checking out. We are open between 9am-5pm Monday-Friday. 

 

WHAT IS YOUR RETURN POLICY?

Don't like it? Return it within 14 days for a full refund. We want to make sure you are happy with your purchase, so please ask questions, use the above chart and try our Sampler first.

  

Loyalty Program:

HOW DO I SIGN UP FOR THE LOYALTY PROGRAM?

Easy peasy- click on 'Earn Rewards' at the top of every page and you can create an account there.

HOW DO I REFER FRIENDS?

When you are logged in, visit 'my account' on the top of each page. On the left at the bottom is the heading 'my invitations'. All information and links are in there.

HOW DO I REDEEM MY POINTS?

You will receive an email when you earn enough rewards to receive a reward. You can choose to redeem your points for that reward, or continue to accumulate them.

General:

HOW ARE YOUR BARS PACKAGED?

All our products are packaged in either compostable boxes. Please throw them in your compost or green bin when you have finished with them.

 

HOW DO I STORE MY BARS?

We have in-shower containers for the bars you use in the shower. They are made with bamboo and sugarcane are are 100% biodegradable, yet will last at least five years in your shower. They keep your bars dry and make your bathroom look amazing.

 

HOW ARE ETHIQUE BARS ECO-FRIENDLY?

1. Solid means no containers- you can prevent up to 8240 bottles going to the landfill per person.

2. All our bars are packaged in compostable packaging. This means there is literally no consumer waste with our bars.

3. They are completely biodegradable, so cause less harm to the environment when they are washed down the drain.

4. The ingredients we use are harvested sustainably.

5. Our company is certified Carbon Neutral by climatefriendly.com.

6. We don't use palm oil that is sourced unsustainably & are involved in trying to find a sustainable certification method for palm that actually works. Currently we do not use palm oil at all. Avoiding palm oil forever is not the answer to this complex problem.

 

DO YOU DONATE TO CHARITY?

20% of our profit is donated to charity. We donate monthly to WSPA, HUHA & the Orangutan Project.  We regularly do promotions for places such as St John, SPCA etc too.

 

DO YOU TEST ON ANIMALS?

Absolutely not! It is our number aim to be involved in the fight to get cosmetic animal testing banned worldwide. We are involved with SAFE & other organisations to help them do so.

All our suppliers have committed to providing products that have not been tested on animals and we never order testing on our behalf on either our finished products or ingredients. We actively support research into in vitro methods of testing ('in glass').

We are certified cruelty free by three independent organisations: Choosecrueltyfree.org.au, PETA & SAFE NZ.

 

DO YOU MAKE ALL YOUR PRODUCTS?

Yes we make everything by hand ourselves. All our products were formulated by us in our Christchurch lab. 

 

WHERE IS ETHIQUE BASED?

In Christchurch, New Zealand.

 

DO YOU OFFER SAMPLES?

Every order receives a free sample & we offer our Sampler with 5 samples for just $20.

 

Terms and Conditions:

We will not pass your information to any third party.

Any offers, discounts can not be used with existing credit, additional discounts or vouchers.